Home > Customer
How do I place
an order online?
Ordering is easy and convenient! Simply
select your favorite item, add it to the shopping cart and
click "check out" for
your order total. Once you have entered your shipping address,
the total of your order (including shipping and handling) will
appear to the right side of the screen.
I place an order by phone?
NO. At this time, you can
place an order with our company only via our web site. That
helps us to
keep records of the
orders. We don’t accept mail, phone or fax orders as
What are my payment options?
Orders can be placed online using Visa,
MasterCard, American Express or Discover Cards. You can use
a PayPal account too.
We don’t accept checks or money orders.
Do you charge sales tax?
There is no sales tax on all items.
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Tracking & Updates
How will I know if you received my order?
You will immediately receive
an email confirmation after you place the order. If there is
a problem with your order, you
will be contacted via email in the next one business day with
an explanation of the problem.
How do I check the status of my order?
Once you place an order you will
receive an automated confirmation email. In the email you will
find a link where you can always
check the current status on your order.
I can make changes or cancel my order?
Please verify your order
confirmation upon receipt to
verify the information in the order. You can make
changes or cancel your order as long as it is not
If the order is in process, you can not change or cancel
What if my order is undeliverable?
If UPS or FedEx are unable to
deliver your order due to an incorrect address, the order will
be returned to us. The customer
is responsible for any fees charged by UPS or FedEx for return
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Where can I read feedback from your customers?
If you would like to know what our customers
say about us and our items, please visit our TESTIMONIALS page.
Do you have a printed catalog?
Unfortunately, we do not offer a printed
catalog. You can
view our entire collection online.
Are online transactions on your site secure?
All the information you provide, including your credit card
information, is secured using Secure Sockets Layer (SSL) encryption
technology. We use SSL technology to prevent your information
from being intercepted and read as it is transmitted over the
Internet. Read our Security
How do you use my contact information?
We request your email address so that we can email you an
order confirmation. Rest assured, we never rent or sell your
contact information to anybody, for anything. Read our Privacy
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When will my order ship?
In order to offer you the widest
selection of cat furniture, cat houses and cat beds, we work
manufacturers. The shipping
time vary depending on the manufacturer. So, please check the “Availability” for
item you are interested in. You will find this information
on description page of each item.
If the item you are interested in is advertised
within 2 business days”, that means that the manufacturer
need these days to prepare and ship the item. If the item is
advertised as “custom made to order and ships within
10-15 business days” that means the manufacturer need
these days to make and ship the item.
What about the shipping cost?
The shipping cost is based on the cost
charged to us by the manufacturer (shipping & handling)
for delivering of item directly to you from their warehouses.
When should I expect the delivery of my order?
Under section “Availability” on
each description page you will find a UPS or Fedex Transit
Map. It shows the
actual number of transit (business) days required for delivery
to your state once your order is shipped.
What are your shipping options?
Some of items are shipped via UPS
Ground and others via FedEx
Ground. We don’t offer any priority
services as 3-day guaranteed delivery, 2-day guaranteed delivery
Do you ship to PO Boxes?
Unfortunately, we cannot
ship to PO Boxes. The orders ship
via UPS Ground or FedEx Ground. It is required to have a physical
address for delivery.
Do you ship to APO/FPO addresses?
No, we don’t ship to APO/FPO addresses.
Do you ship to Canada?
We can ship some of items we
offer to Canada, but not all of them. Click
Here to see the items available for shipping to Canada.
Please note the shipping fee will be different than advertised
site and taxes and duties are recipient's responsibility.
Do you ship internationally?
At this time we do ship only to Continental US,
Canada, Hawaii, Alaska and Purto Rico. Click
Here to see all
items available for shipping to Canada, Hawaii, Alaska and
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Returns and Exchanges
What if I want to return the received item?
We pride ourselves on carrying high-quality items, but we
understand sometimes the customers are not happy with their
purchases. If, for some reason, you are not satisfied with
your purchase, please check carefully our Return
contact us for a return authorization number.
What if I want to exchange the received item?
If you would like to exchange the received item,
you need to meet the conditions of our Return
What if I received a defective or damaged item?
Please inspect the item
carefully when you receive your order.
If there are any damages or the item is defective, please email
us immediately at firstname.lastname@example.org . Please, DO
NOT ACCEPTS a package with visible damage.
What if you shipped a wrong item?
We try our best to fill all orders correctly. However we can
make a mistake and send you an item you did not order. If you
receive an incorrect item, we will replace it with the correct
Note: Wrongly shipped items MUST be returned in their original
package with all documentation in order for proper credit.
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your question is not answered here, please contact us at email@example.com.