should know the truck (LTL) freight is different than standard
or US Mail in that you will be responsible for
the back of the truck into your home (or wherever
it is going). You will be contacted by the Freight company
via telephone 1-2
days prior to delivery to schedule a delivery
appointment. You will need to be present to sign for the
The most important thing to
remember about truck freight is that you MUST inspect
the package at the
time of delivery.
If the box has any damage, or if there is any reason for you
to be at all concerned about damage, please write "PRODUCT
DAMAGED" clearly on the sheet that they ask you to sign.
This simply insures that if there is any damage, it will be
easy to take care of the problem.
Additional costs may be incurred
if you live on a small street that is not accessible via a
freight truck. In such cases, the freight company will need
to transfer your purchase onto a smaller truck for delivery.
If you know that large moving trucks cannot access your street
(a problem in some cities and rural areas), you must contact
us in advance of placing your order so that we can notify the
freight service and obtain a cost estimate for you before you
place your order.
If you are ordering a very large item, please keep in mind
that you may need a couple of people to help unload it. Alternatively,
most truck freight companies offer additional services to help
you move items from the truck into your house. Once we email
you the tracking information you can contact the shipper directly
to inquire about additional services. You would be responsible
for directly paying the truck freight carrier for any additional