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Frequently Asked Questions

Ordering

Ordering is easy and convenient! Select your favorite item, add it to the shopping cart and click "check out" for your order total. Once you have entered your shipping address, the total of your order (including shipping and handling) will appear on the right side of the screen.

NO. You can place an order with our company only via our website at this time. Since we got some orders with stolen credit cards in the past, our system must checks every credit card used to be sure you are the real cardholder. We don’t accept mail or fax orders as well.

Orders can be placed online using Visa, MasterCard, American Express, or Discover Cards. You can use PayPal too. We don’t accept checks or money orders.

There are no sales taxes.

Order Tracking & Updates

You will receive an email confirmation once you place the order. If there is a problem with your order, you will be contacted via email to explain the problem.

Once you place an order you will receive an automated confirmation email. In the email, you will find a link where you can check the current status on your order.

Please verify your order confirmation upon receipt to verify the information in the order. You can make changes or cancel your order as long as it is not in process. If the order is in a process, you can not change or cancel it.

If UPS or FedEx are unable to deliver your order due to an incorrect address, the order will be returned to us. In this case the customer is responsible for any fees charged by UPS or FedEx for the return of the package.

Shipping

To offer you the widest selection of cat furniture, pet houses, and beds, we work with different manufacturers. The shipping time varies depending on the manufacturer. So, please check the “Availability” section of the item you are interested in. You will find this information on the description page of each item.

 

If the item you are interested in is advertised as “ships within 2 business days”, that means we need these days to prepare and ship the item. If the item is advertised as “custom made to order and ships within 5-7 business days,” that means we need these days to make and ship the item.

 

Under section “Availability” on each description page you will find a UPS or Fedex Transit Map. It shows the actual number of transit (business) days required for delivery to your state once your order is shipped.

Some of the items are shipped via UPS Ground and others via FedEx Ground. We don’t offer any priority services as 3-day guaranteed delivery, 2-day guaranteed delivery or overnight delivery.

Unfortunately, we cannot ship to PO Boxes. The orders ship via UPS Ground or FedEx Ground. It is required to have a physical address for delivery.

We don’t ship to APO/FPO addresses.

We can ship some of the items we offer to Canada, but not all of them. Click Here to see the items available for shipping to Canada. Please note the shipping fee will be different than advertised in site and taxes and duties are recipient's responsibility.

At this time we do ship to Continental US and Canada only. Click Here to see all items available for shipping to Canada.

Returns and Exchanges

We pride ourselves on carrying high-quality items, but we understand sometimes the customers are not happy with their purchases. If, for some reason, you are not satisfied with your purchase, please check carefully our Return Policy and contact us for a return authorization number.

If you would like to exchange an item received, you need to meet the conditions of our Return Policy

Please inspect the item carefully when you receive your order. If there are any damages or item is defective, please email us immediately at [email protected] .

We try our best to fill all orders correctly. However, we can make a mistake and send you an item you did not order. If you receive an incorrect item, we will replace it with the correct one for free.

Note: Wrongly shipped items MUST be returned in their original package with all documentation in order for proper credit.

Other Questions

Unfortunately, at this time we do not have a printed catalog. You can view our entire catalog online on our web site.

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. Read our Security Policy.

We request your email address so that we can email you the order confirmation. Rest assured, we never rent or sell your contact information to anybody for anything. Please read our Privacy Policy.

If your question is not answered here, please contact us at [email protected]

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