Ordering is easy and convenient! Select your favorite item, add it to the shopping cart and click "check out" for your order total. Once you have entered your shipping address, the total of your order (including shipping and handling) will appear on the right side of the screen.
NO. You can place an order with our company only via our website at this time. Since we got some orders with stolen credit cards in the past, our system must checks every credit card used to be sure you are the real cardholder. We don’t accept mail or fax orders as well.
Orders can be placed online using Visa, MasterCard, American Express, or Discover Cards. You can use PayPal too. We don’t accept checks or money orders.
There are no sales taxes.
Order Tracking & Updates
You will receive an email confirmation once you place the order. If there is a problem with your order, you will be contacted via email to explain the problem.
Please verify your order confirmation upon receipt to verify the information in the order. You can make changes or cancel your order as long as it is not in process. If the order is in a process, you can not change or cancel it.
If UPS or FedEx are unable to deliver your order due to an incorrect address, the order will be returned to us. In this case the customer is responsible for any fees charged by UPS or FedEx for the return of the package.
To offer you the widest selection of cat furniture, pet houses, and beds, we work with different manufacturers. The shipping time varies depending on the manufacturer. So, please check the “Availability” section of the item you are interested in. You will find this information on the description page of each item.
If the item you are interested in is advertised as “ships within 2 business days”, that means we need these days to prepare and ship the item. If the item is advertised as “custom made to order and ships within 5-7 business days,” that means we need these days to make and ship the item.
Under section “Availability” on each description page you will find a UPS or Fedex Transit Map. It shows the actual number of transit (business) days required for delivery to your state once your order is shipped.
Some of the items are shipped via UPS Ground and others via FedEx Ground. We don’t offer any priority services as 3-day guaranteed delivery, 2-day guaranteed delivery or overnight delivery.
We don’t ship to APO/FPO addresses.
We can ship some of the items we offer to Canada, but not all of them. Click Here to see the items available for shipping to Canada. Please note the shipping fee will be different than advertised in site and taxes and duties are recipient's responsibility.
Returns and Exchanges
We pride ourselves on carrying high-quality items, but we understand sometimes the customers are not happy with their purchases. If, for some reason, you are not satisfied with your purchase, please check carefully our Return Policy and contact us for a return authorization number.
We try our best to fill all orders correctly. However, we can make a mistake and send you an item you did not order. If you receive an incorrect item, we will replace it with the correct one for free.
Note: Wrongly shipped items MUST be returned in their original package with all documentation in order for proper credit.
Unfortunately, at this time we do not have a printed catalog. You can view our entire catalog online on our web site.
If your question is not answered here, please contact us at [email protected]