Frequently Asked Questions

Ordering is easy and convenient! Select your favorite item, add it to the shopping cart and click "check out" for your order total. Once you have entered your shipping address, the total of your order (including shipping and handling) will appear on the right side of the screen.

NO. You can place an order with our company only via our website at this time. Since we got some orders with stolen credit cards in the past, our system must checks every credit card used to be sure you are the real cardholder. We don’t accept mail or fax orders as well.

Please verify your order confirmation upon receipt to verify the information in the order. You can make changes or cancel your order as long as it is not in process. If the order is in process, you can not change or cancel it.

If UPS or FedEx are unable to deliver your order due to an incorrect address, the order will be returned to us. In this case, the customer is responsible for any fees charged by UPS or FedEx for the return of the package.

To offer you the widest selection of cat furniture, pet houses, and beds, we work with different manufacturers. The shipping time varies depending on the manufacturer. So, please check the “Availability” section of the item you are interested in. You will find this information on the description page of each item.

If the item you are interested in is advertised as “ships within 2 business days”, that means we need these days to prepare and ship the item. If the item is advertised as “custom made to order and ships within 5-7 business days,” that means we need these days to make and ship the item.

Under the section “Availability” on each description page, you will find a UPS or FedEx Transit Map. It shows the actual number of transit (business) days required for delivery to your state once your order is shipped.

We pride ourselves on carrying high-quality items, but we understand sometimes the customers are not happy with their purchases. If, for some reason, you are not satisfied with your purchase, please check carefully our Return Policy and complete the Return Merchandise Form to obtain a return authorization number and return instructions.

We try our best to fill all orders correctly. However, we can make a mistake and send you an item you did not order. If you receive an incorrect item, we will replace it with the correct one at no extra charge.

Note: Wrongly shipped items MUST be returned in their original package with all documentation for proper credit.

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. Read our Security Policy.